A search on Microsoft's website found the following message: "After investigating the issue, we have determined that the E74 error message can indicate the general hardware failure that is associated with three flashing red lights error on the console. As a result, we have decided to cover repairs related to the E74 error message under our three-year warranty program for certain general hardware failures that was announced in July 2007. We have already made improvements to the console that will reduce the likelihood of an occurrence of this issue."
"Microsoft will refund to customers the amount paid for an out of warranty repair due to a general hardware failure associated with the e74 error message. Those customers should automatically receive the refund within 4-12 weeks, and no additional action by customers should be necessary." How sweet the Victory! To see the article on Microsoft's website click here!
*So Claudia of Microsoft support, how does it feel to know you were wrong, we told you so, and now your company has admitted it. We have won.
However, it does not make up for your poor customer service so we plan to continue our reporting on the product, and you, until we receive a written apology from Microsoft or until we find out you have been disciplined. Have a nice day!!
1 comment:
That's good stuff for college students who play games.
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