Our xbox Victory!

THIS JUST IN..... We found several articles today that indicate xbox has agree to extend the red-ring warranty to include E74 errors.

A search on Microsoft's website found the following message: "After investigating the issue, we have determined that the E74 error message can indicate the general hardware failure that is associated with three flashing red lights error on the console. As a result, we have decided to cover repairs related to the E74 error message under our three-year warranty program for certain general hardware failures that was announced in July 2007. We have already made improvements to the console that will reduce the likelihood of an occurrence of this issue."

"Microsoft will refund to customers the amount paid for an out of warranty repair due to a general hardware failure associated with the e74 error message. Those customers should automatically receive the refund within 4-12 weeks, and no additional action by customers should be necessary." How sweet the Victory! To see the article on Microsoft's website click here!

*So Claudia of Microsoft support, how does it feel to know you were wrong, we told you so, and now your company has admitted it. We have won.

However, it does not make up for your poor customer service so we plan to continue our reporting on the product, and you, until we receive a written apology from Microsoft or until we find out you have been disciplined. Have a nice day!!

Xbox and E74 No More

Disappointed by the poor quality of xbox and Microsoft's failure to stand behind their flawed product we've decided to sell the xbox console that was out of warranty when it experienced the E74 error. The supply of broken consoles is huge (poor quality) so the going rate is about $30.00 dollars.

Based on our calculations, if we pay for the repair ($100.00 including shipping) we can sell the fixed console with some games for about $200.00. So after deducting the $100.00 repair fee and the value of the games sold separately $50.00 we have increased the value of the broken unit by $20.00 (Working xbox value $200 - repair fee $100 - broken value $30 - value of games $50 = $20 increase).

The nice part about fixing the unit is that the warranty is reinstated and xbox is now liable for the repairs for an additional year. We consider this a victory so the xbox is for sale.

*There you Claudia of Microsoft, your poor quality product and terrible customer service drove us to abandon the product as well as the related games. Better still we eliminated a retail sale of your shoddy product by selling ours on the after market, we stuck xbox with another year of support, and we recouped the ridiculous repair fee.

And finally, the entire sale price, approximately $200.00, will be spent on the superior PS3 game console.

What's up with your Xbox War?

If you're wondering about our Xbox war postings and why they are on a site about saving money and achieving goals we understand your curiosity. The escalation of events started when my son's Xbox broke again just six months after it was previously repaired for the same issue. Adding to our fervor was the fact that our second Xbox console broke a few weeks after and it also had the same issue.

We called Xbox and we were informed that our first console was out of warranty and that we would need to pay for the repair. That' 15 months and three repairs for the same issue. Per a statement from Xbox an "E74 is a general hardware error on Xbox 360 indicated by a single red flashing light in the Xbox Ring of Light and an error message visible on the television. This error is unrelated to the three flashing red lights error and there is not a single root cause. We encourage anyone who receives this error to contact Xbox Customer support through www.xbox.com/support or 1-800-4-MY-XBOX."

Since the release of Xbox in 2005 there have been many articles in the media about the Xbox 360's high failure rates. Recently, there has been legal action taken attempting to hold Microsoft responsible for the failure rate among the Xbox 360 and provide reasonable compensation for those affected.

We're outraged at Xbox (Microsoft) about the poor quality of their product and their poor customer service. So we are urging our readers to avoid purchasing the product. Save your money, that's the tie into SolidPlanning.com!

If you have already made the purchase, you should buy the extended service agreement even though it feeds the company additional dollars it s the right choice for now since statistics show you will need it in the suture. Reduce your risk, that's an additional tie into SolidPlanning.com!

Oh and once again, we urge our readers to call Xbox support at 800-469-9269 and ask for Claudia. She will not assist you, and she will not make you feel better however she is a perfect example of Xbox and Microsoft's poor quality commitment and poor customer service so please tell her what you think. Oh and please tell Claudia we said hello.

Xbox, Some Heat from Yahoo

Glad to see Yahoo and Joystiq.com are on the case. Perhaps now the continued poor quality of Xbox consoles will get addressed.

We believe they need some Customer Service help as well. Right Claudia?

http://videogames.yahoo.com/feature/is-quot-e74-quot-the-xbox-360-s-new-red-ring-of-death-/1299076

Don't waste your money on Xbox

We admit the games are great, unfortunately Xbox 360 appears to have significant quality issues. For example, both of our consoles have experienced an E74 error. (E74 is the error code which is displayed on the screen.) One console broke about 9 months after it was purchased. We had it repaired and it broke again within another 6 months. Our other console broke within 12 months of purchase. That's a total of three E74 errors within 15 month period. Now that's quality issues!

We called Xbox to complain about the quality of their product and we were informed that they would happily repair the console for a fee of $100.00. Remember, that's just 3 months after the warranty expiration date and after it was already repaired once before. Some how we should pay for their poor quality?

I spoke with a young lady at Xbox named Claudia who identified herself as a Supervisor. Claudia could do nothing for me except explain that they would not repair my console unless I paid the $100 service fee. I asked Claudia about the difference in one red ring verses three rings and again, she could do nothing for me except explain the three ring issue has a three year warranty and the one ring issue has a one year warranty. Gee, Thanks Claudia, you're definitely supervisor material.

So here's our suggestion for potential Xbox customer's don't waste your money! If you have already wasted your money on Xbox you should immediately call Xbox at 800-469-9269 and purchase a one year warranty. If your warranty has expired unfortunately your out of luck and Xbox will not assist you. However we have a suggestion for you as well: Call Xbox, ask for Claudia, and suggest a new war game about a huge battle against a corporate giant with poor quality, poor service, and mean drones that do nothing but spout corporate talk. Oh, and tell Claudia we said hello.

Xbox Red Ring Warranty Survival Trick

We have two Xboxes of which both have experienced the Red Ring of Death, error E74. I assumed both units were out of warranty so I called Xbox support to complain about the poor quality of their product. (800) 469-9269. I had the Phone Agent check the status of both warranties and by some streak of luck one of our Xbox Consoles had one day left on the warranty.

Here's the best part, amazingly, the service agent mentioned we could purchase a service contract for one year at a cost of $29.95 on the console that has only one day left. As a result, we now have another year of enjoyment from this poor quality product.

You know the product will break so the $29.95 is an excellent investment. Take advantage of this service contact to save on costly repairs. We recommend you share this article with all of your Xbox contacts!